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Telecommunications

Every single day, millions of client interactions turn into new data. The biggest challenge that providers face lies in translating the ongoing data explosion into immersive and delightful customer journeys. As analytical experts that know the business, we are the ideal partners for such endeavour.

The scope of our work in telecommunications ranges from sales improvement and client engagement to the hidden sections of the value chain:

• Make the most impactful offer to each client, at the right moment, by leveraging the most effective sales channel

• Use analytics to map rich client profiles and journeys, learning how to deliver a rewarding customer experience

• Deploy predictive models that leverage available data to boost the productivity of sales channels

• Design a compelling and strategically aligned incentives system for the sales force

• Tackle any complex decision process that can benefit from a more structured and data-driven approach.